Refund Policy – Palm Trendz
At Palm Trendz, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure a smooth and hassle-free shopping experience.
Refund Eligibility
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Items must be returned within 7 days of delivery.
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Products must be unused, unworn, and in their original packaging with all tags attached.
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A valid proof of purchase is required.
Non-Refundable Items
The following items are not eligible for refunds:
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Sale or clearance items (unless defective).
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Personalized or customized products.
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Gift cards.
Refund Process
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Request a Return
Submit a return request through our Contact page on palmtrendz.store, including your order details and reason for return. -
Return the Item
If approved, ship the item back to us in its original condition. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. -
Approval & Processing
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to the original payment method.
Exchanges
We offer exchanges only for defective or damaged items. Exchange requests must be submitted within 7 days of receiving your order.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
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First, check your bank account or contact your payment provider, as processing times may vary.
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If you still have concerns, reach out to us via the Contact page for assistance.
Contact Us
For any questions regarding this Refund Policy, please contact us at:
📞 +44 7367 061632